The Allaway Toolkit

Questions You May Have During Your Claim Process To Help Aid Your Assistance. 

No. 

This can vary. Once we have received all required materials; copy of invoice, description of damage, and photos. From here, 5-7 Business days. 

No. 

If the service is satisfactory, the issue has been resolved. If issue persists, add a comment to your claim with "After" photos. 

No. 

We Operate separately from Furniture Row. We do not share computer networks, customer information must be provided to us directly from you. 

No. 

Removable Enduro-suede seat cushions, may be washed. Unzip, remove foam, zip up 3/4 of the way, wash on gentle cycle using mild detergent. Proceed to air dry.  

No. 

Photos are necessary to understand the issue and provide resolution to the claim. Also speeding up the process, make sure your images are clear. 

No. 

Too much product has been used, and or has been left on for too long. New leather may be more delicate. Wipe with soft cloth, and warm water. 

No. 

This depends on your schedule and Technician's availability. When Technician is notified, they will contact you directly to book an appointment. 

No. 

If your issue has been resolved via technician or cleaning kit, your claim has been resolved and closed.